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Refund Policy

Last updated: 27 October 2026

We refund a paid plan when StatementDock doesn’t work for a file it says it supports and we can’t fix it. We don’t give refunds for change of mind. This policy is part of our Terms of Service.

When you can get a refund

You get a full refund of your most recent payment if all of these are true:

  1. You ask within 14 days of the payment.
  2. The file is one StatementDock supports: a text-based PDF statement downloaded from online banking, with day-first dates (for example 03/04/2026 or 03 Apr 2026), from SBI, HDFC Bank, ICICI Bank, Axis Bank, Kotak Mahindra Bank or Bank of Baroda.
  3. StatementDock fails on that file: it can’t read it, it misses or misreads rows, or the balance check fails.
  4. We can’t fix the problem within 7 working days of receiving the details we ask for.

We also refund in full if you were charged twice for the same order, or charged for an order that didn’t give you access. There is no time limit for these.

When we don’t refund

  • Change of mind, or you no longer need the plan.
  • Files StatementDock doesn’t support yet: scanned or photographed statements, US-style MM/DD/YYYY dates, banks not on the supported list, credit card or loan statements.
  • Mistakes that the balance check flagged and you used the file anyway.
  • Unused time left on a plan, or extra pages you have already used.
  • Accounts closed for breaking the Terms of Service.

How to ask

Email support@statementdock.com from the address on your StatementDock account, with:

  • your order ID (it’s on the Dodo Payments receipt)
  • the bank and the month of the statement
  • what went wrong, with a screenshot of the error or the flagged rows

To find the cause we may ask for a sample of the statement. Sending one is up to you; you can hide account numbers, names and amounts first. If we can’t reproduce the problem without a sample, we’ll decide on what you’ve shown us.

What happens next

  • We reply within 2 working days.
  • If we fix the problem, we’ll tell you and you can keep using your plan.
  • If we can’t fix it within 7 working days, or you qualify for a refund for another reason above, we approve the refund and your plan ends.
  • Dodo Payments, our merchant of record, sends the refund to your original payment method. It usually arrives within 5 to 10 working days of approval, depending on your bank or UPI app.

Chargebacks

Please email us before raising a dispute with your bank. Most problems can be fixed or refunded faster that way.

Contact

support@statementdock.com · Orosfort Private Limited, No. 1603, Floor 16, Emerald, Godrej Azure, Padur, Rajiv Gandhi Salai, Chennai, Tamil Nadu 603103